Never Split the Difference by Chris Voss Motivational Interviewing by William R. Miller Just Listen by Mark Goulston A Manual for Creating Atheists by Peter. Goulston, a psychologist, consultant, author and frequent contributor on TV, has written an insightful and example-laden book that explores. Embrace Possibility book notes for Mark Goulston’s Just Listen: Discover the Secret to Getting Through to Absolutely Anyone.

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Goulston does offer activities and exercises that you really mwrk try. Let them know what they did specifically Acknowledge the effort it took from them — honor how much they did for you and what it took Tell them what it personally meant to you. An excellent book, I’ll probably buy it in paperback and re-read it periodically.

Follow the Author

Respond to someone who is mad and defensive with something neutral like “Hmmm” or “Tell me more” or “Really? The very thing we think we do but hardly any of us is doing it.

Get where they are really coming from. I had much trouble listening to this audio version. Effective communication requires work to understand the person you are trying to communicate with. Contact us at Either way of how you feel, it’s worth testing them out yourself. Diamond Rule Do msrk others as someone who loved you did unto you.


I am assuming that t If you want to learn how to reach out to people in your family, work, community, or even total strangers, you will definitely learn a lot of useful lessons from Mark Goulston in his book Just Listen. Quotes from Just Listen: I like a lot of the tips, but I sometimes felt the author did not really address the concerns of an average person trying to learn how to listen and communicate better.

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston

Integrate to more complex situation. Exhale and listen to the silence between breaths. Jan 25, Leslie rated it it was amazing.

Hardcoverpages. Conversation deepeners Mark shares some great practices to deepen conversations with all kinds of people. It reached 1 ranking in six kindle business categories at Amazon.

The principles he lays out are profound, and yet when you give them thought, you realize it’s just common sense, often times you could even say “common courtesy” in the listfn it gives another. Apr 07, Kelly rated it it was amazing Shelves: This is one area everyone could improve on. I listened to the book on audio having checked it out from my library.


Though the author doesn’t say so, it seems as though much of his approach is dependent upon his personality. Just a moment while we sign you in to your Goodreads account.

Aug 30, Rebecca rated it it was amazing.

We can’t wait to comment or voice an opinion without having heard it all. So many of us don’t – and those of us that do are so often not so great at it.


Wish I had learned these things 10 years ago. Apr 08, Anton Antonov rated it did not like it. Neuroscience increasingly helps us understand how our brain works. This book is excellent. Go out in the world notice what people are smiling and about and what frustrates them. Mark offers his perspective on positivity: Instead of hiding a weakness or problem, neutralize it.

It was well done.

Just Listen: Secret to Getting Through to Anyone

Where can I send your Welcome Kit? Stop trying to be interesting, be interested instead. He also does a very tactful job of pointing out maark it might not be the other person who is the problem in this situation. Very cool book on empathy and managing relationships with people practically in all areas of your life.

It helps avoid any biases – Try to understand the why they feel the way they do and try to label how they feel. And I hardly buy physical copies of books these days, much as I love them, so you know this maark special.